Frequently Asked Questions

Answers to the common questions we’ve received from prospective clients.

Unfortunately, no designer or developer can ever guarantee results. For example, a failed marketing campaign could ruin a perfectly good website. However, our goal-oriented process has a track record of meeting real business needs for clients time and time again. Would you rather work with someone focused on selling you time and pixels or someone focused on helping your business flourish? If together, we cannot find a way for your business to see a return on investment, we will recommend that we do not work on your project.

The answer can vary greatly from project to project. Some factors include time, number of features, types of features, mobile friendliness, etc. To give you an accurate estimate, We’ll need to know more information about your specific project and the value it will add to your business.

We prefer to collect 100% payment upfront to schedule the project on our calendars and ensure the time is completely reserved for your project. Our time is best spent solving problems and helping your business, not tracking down payments. However, if you aren’t comfortable with that, we can break payments up into multiple installments, as long as payments are made prior to starting the next part of the project. We also tie payments to dates in the calendar, not deliverables. This helps keep everyone on schedule and continually reserves time on our calendars prior to starting work.

When possible and applicable, we will travel to meet our clients in person. This is especially helpful with larger projects where face-to-face communication would improve the strategy and overall results. Depending on our specific arrangement, travel costs may be built into the project budget. Otherwise, email and Skype are also used regularly.

Yes! We’re actually quite fluent in HTML, PHP, CSS, JS, MySQL, WordPress and more. We are able to bring our designs to life through code and work closely with you to ensure the interface is implemented correctly. We can play as little or as big a role in the development process as needed to help you reach your objectives.