Frequently Asked Questions
You can search for available domain names here. Try to choose something that describes your product or service, something easy to spell, and something easy to remember. You can choose from many extensions like .com, .net, .biz, .auction, and more. Try to choose at least three available domains. *Premium domain names must be purchased separately.
What kind of hosting is included?
Hosting is on a VPS server with real time redundancy and secure email accessability from any device.
How many email addresses can I set up?
You may set up an unlimited number of email addresses and can access them securely from any device.
What is WordPress?
WordPress is open source software that can be used to create a beautiful website or blog. It just may be the most flexible blogging and website content management system (CMS) available. Its wide use for so many applications has made it the most popular web publishing platform today.
Where do I get images?
Your website includes an unlimited number of royalty-free photos and every page will include appropriate and relevant selections. After the build, you will have the opportunity to request that images be “swapped out” or changed to something different. You may also submit as many of your own photos and images that you like as long as you own the copyrights to them.
You’ll design my logo?
Yes! Your webmaster will work with you one on one to create a stunning and memorable brand for your business. If you already have a logo it can be used as is or even polished for a more modern appearance.
How does the shopping cart work?
To set up your secure shopping cart system, we’ll just need photos of your products, titles, descriptions, and prices. You can sell as many products as you like! You can use Paypal, Square, Stripe, or your merchant account to accept the payments right through your website.
What does maintenance include?
We take care of your site security, server and software updates, as well as SEO readiness. We’ll also change anything you like, at any time, as often as you need. We’ll change prices, videos, text, colors, products, or anything else you need, free of charge (up to 6 hours per month!). We’re here to help you succeed! Maintenance requests are completed in the order they’re received within 3 business days. Most changes are completed within 24 hours. If you have an important alteration that needs priority attention, just let us know.
Can I make changes myself?
Our monthly sites are fully managed. Any changes to your site’s pages or shopping cart system should be made through your account representative so that we can guarantee your website’s security, SEO, and uptime remain intact. Just request whatever you want and we’ll get right to it! You will, however, receive login credentials to your site’s back-end with blogging permissions so that you can write your own blog entries at your leisure.
What is Facebook Pixel?
If you have a Facebook business page, you can use Facebook Pixel for retargeting. Your webmaster will assist you in obtaining the necessary code for your website. Then whoever visits your website, can be targeted to see your Facebook advertisements in their streams!
How do I post to my blog?
You’ll receive step by step instructions that lead you through logging into the back-end of your website, then writing and publishing your blog post on your WordPress website. You can even write posts ahead of time and schedule them to publish later on whatever date and time you like. If you’re not so great with written instructions, we’ll be happy to call you to walk you through it. We’ll even make your blog posts for you if you request it.
What are the differences in the packages?
The only difference is the payment frequency. Payment can be submitted either monthly or yearly.
How do I cancel?
Just email us at firstname.lastname@example.org from your registered email address to request cancellation. We will stop the billing cycle from processing any further charges and your account will be deleted from the server within 72 hours. There are no contracts or early termination fees. Cancel anytime.
What if my payment’s late?
After 24 hours you’ll receive a late notice. After 7 days, your site will be suspended.
What if my site gets suspended for non-payment?
If your site is suspended for non-payment, you can simply submit payment to reactivate your account. Your payment for reactivation must be received within 30 days to retrieve your existing website. After 30 days in non-payment suspension mode, your site will be deleted automatically and cannot be retrieved.
What types of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, or ACH bank payment.
Are payments taken from my credit card automatically?
Yes. Either monthly or yearly.
What about tracking and analytics?
Your new website will be hooked up to Hotjar and Google Analytics so that you can keep track of measurable results and ROI over time.
Tell Us About Your Project
We are independent consultants who can deliver world-class solutions that solve your toughest business problems. We look forward to exceeding your expectations.