Web Simple Websites
3-YEAR SUBSCRIPTION FAQ
Choose an available domain name that describes your product or service, something easy to spell, and something easy to remember. You can choose from many extensions like .com, .net, .biz, .auction, and more. Try to choose at least three available domains. Still have questions? Check our terms of service policy. *Premium domain names must be purchased separately.
What kind of hosting is included?
Hosting is on a VPS server with real time redundancy and secure email accessibility from any device.
Will you install and maintain plugins and third-party software?
Yes. We will do the installation, setup, troubleshooting, and publication for you. Your webmaster can even give you ideas for plugin(s) that are compatible and reliable for the purpose required.
How many email addresses can I set up?
You may have up to 100 email addresses and can access them securely from any device.
What is WordPress?
WordPress is a content management system that can be used to create a beautiful website or blog. It just may be the most flexible blogging and website content management system (CMS) available. Its wide use for so many applications has made it the most popular web publishing platform today. Your website will NOT be on a WordPress.org server. Your website will be hosted by Eliyahna Creative, LLC or InMotion Hosting.
Where do I get images?
Web Simple includes royalty-free photos and every web page will include appropriate and relevant selections. After the build, you may request that images be “swapped out” or changed to something different as many times as you like. You may also submit as many of your own photos, images, and videos that you like as long as you own the copyrights to them.
You’ll design my logo?
Yes! We can use your existing logo or your webmaster will work with you one on one to create a stunning and memorable brand for your business. If you already have a logo it can be used as is or even polished for a more modern appearance.
Do I own the website?
You own the website after your 3-year subscription is completed after which time your files can be moved or removed. While the site remains on our servers, work can only be done by the team we’ve provided and is included with your subscription (up to 20 hours per year). In order to guarantee site and server security and functionality, third-party or other administrative access is never permitted.
How does the shopping cart work?
To set up your secure shopping cart system, we’ll just need photos of your products, titles, descriptions, and prices. You can use PayPal, Square, Stripe, or your merchant service account of choice to accept the payments right through your website.
What does maintenance include?
We take care of your site security, server and software updates, as well as SEO readiness. We’ll also change anything you like, as often as you need. *One request per domain at a time at up to 20 hours per year* We’ll change prices, videos, text, colors, products, images, or anything else you need. We’re here to help you succeed! Maintenance requests are completed in the order they’re received within 3 business days. Most changes are completed within 24 hours. If you have an important alteration that needs priority attention, just let us know.
Can I make changes myself?
Changes to your site’s pages or shopping cart system must be made through your assigned webmaster so that we can guarantee your website’s security, SEO, and uptime remain intact. To get us to do the work, just request whatever you want and we’ll get right to it! (up to 20 hours per year) You can use your own login credentials to create blog posts, or to respond to visitor comments at your leisure.
What is Facebook Pixel?
If you have a Facebook business page, you can use Facebook Pixel for retargeting ads. Your webmaster will assist you in obtaining the necessary code for your website to tie the two together. Then whoever visits your website, can be targeted with your advertisements in their Facebook streams!
How do I post to my blog?
You can request step by step instructions that lead you through logging into the back-end of your website, then writing and publishing your blog post on your WordPress website. You can even write posts ahead of time and schedule them to publish later on whatever date and time you like. If you’re not so great with written instructions, we’ll be happy to call you to walk you through it. We’ll even make your blog posts for you if you request it.
How do I cancel?
Just email us at info@eliyahna.com from your registered email address to request cancellation. We will stop the billing cycle from processing any further charges and your account will be deleted from the server within 72 hours. There are no contracts or early termination fees. Cancel anytime to stop your billing cycle. Your entire 3-Year contract must be fulfilled in order to obtain your website files for use in any other location.
What if my payment’s late?
After 24 hours you’ll receive a late notice. After 7 days, your site will be suspended.
What if my site gets suspended for non-payment?
If your site is suspended for non-payment, you can simply submit payment to reactivate your account. Your payment for reactivation must be received within 30 days to retrieve your existing website. After 30 days in non-payment suspension mode, your site will be deleted automatically and cannot be retrieved.
What types of payment do you accept?
We accept major credit cards.
Are payments taken from my credit card automatically?
Yes on a yearly basis, unless you pay in advance.
What about tracking and analytics?
Your new website can be hooked up to tracking or analytics software like Hotjar and Google Analytics so that you can keep track of measurable results and ROI over time. We offer premium SEO as well as other digital marketing packages that can be added to your account at any time.
Can a third-party to do work on my site?
No. In order to guarantee the security and functionality of our sites and servers, all work is performed by our own senior-level developers and/or designers in-house, including digital advertising or SEO work. A third-party consultation package is available if approved by special request.
Tell Us About Your Project
We are independent consultants who can deliver world-class solutions that solve your toughest business problems. We look forward to exceeding your expectations.
